Regulatory Information
Last updated: October 03, 2024
Payler LTD is referred to herein as “Payler”, “we” or “us”.

Company Information

Payler LTD, trading as Payler, registered in England and Wales. Company Number: 12535817. Registered Office: 25 Cabot Square, London, England, E14 4QA, United Kingdom. Payler LTD is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN 942184) for the issuing of electronic money and providing payment services.


Data Privacy

For more information about data privacy, please see our Privacy Policy. In the event you wish to contact Payler regarding the processing of your personal data, please contact: info@payler.com.


Territory of Provision of our services

Our services are available to persons in certain jurisdictions only. The distribution of the information and documentation on this website may be restricted by law in certain countries. This website, and the information and documentation on it, are not addressed to any person resident in the territory of any country or jurisdiction where such distribution to any person resident in the territory of any country or jurisdiction where such distribution would be contrary to local law or regulation.
Payler does not have a physical presence outside the UK.
If you use our payment services and are based outside the UK, we provide our payment services strictly on the basis that:

  1. You approached us for the provision of our payment services at your own initiative.
  2. You have been advised that our payment services are not regulated or authorised outside the UK.
  3. All of our services are provided in the UK only and you are aware that the payment services provided by Payler is not provided by an Electronic Money Institution or Payment Institution authorised in the European Union (EU) or any other jurisdiction, where a local authorisations is mandatory required.
  4. You do not have the benefit of any European Union (EU) or any other jurisdiction regulatory protections or investor compensation schemes by utilising the payment services with Payler.
  5. You agree that it is your duty to ensure that you are compliant with the applicable laws in your country.
You may terminate your agreement with Payler at any time according to our Terms and Conditions for Business Accounts or Terms and Conditions for Payment Processing Services.


Provision of information on this website

The information on this website does not constitute, and should not be construed as, financial product advice or a recommendation to buy, sell or otherwise transact in any financial product including, but not limited to, foreign exchange contracts and payment services.
If you believe Payler has not complied with its safeguarding obligations, you may file a complaint according to our Customer Complaint Procedure.


Protecting yourself against fraud

As a payment solutions provider, we place the utmost importance on fraud prevention and protection. We are dedicated to ensuring the safety and security of our customers' personal and financial information, and we have implemented various measures to safeguard against fraudulent activity.
We utilise advanced fraud detection tools and technologies to monitor transactions for suspicious activity, regularly review and update our security protocols, and educate our staff and customers on best practices for preventing and reporting fraud.
We also advise our customers to take proactive steps to protect themselves against fraud, such as regularly monitoring their accounts and reporting any suspicious activity immediately.
We are committed to maintaining the highest level of security and confidentiality for our customers. We will continue to invest in and improve our fraud prevention efforts to ensure a safe and secure online experience for all. Our commitment to fraud prevention and protection is further reinforced by our compliance with all applicable laws, regulations, and industry standards related to fraud prevention and data security.
In the event of non-compliance with safeguarding obligations, Payler may face penalties as per the Digital Markets, Competition and Consumers Act 2024. Clients will be informed of any issues promptly and in full transparency.


Have you been a victim of fraud?

If you suspect you have been a victim of fraud, we advise you to report it immediately to our team via info@payler.com.
You can report fraud and cybercrime if you live in the UK to Action Fraud.
When you contact us, we will investigate your suspicions and where possible take necessary steps to prevent others from falling victim to the same scam.