Privacy policy
Last updated: February 22, 2024.
1. Introduction

1.1. Payler LTD, registered under company number 12535817 and located at 25 Cabot Square, London, England, E14 4QA ("Payler"), is committed to protecting your privacy. This document outlines our practices for collecting, using, and safeguarding your personal data through the services Payler offers on our website ("Website") ("Services"), as defined in the accompanying Terms and Conditions which you can find on our Website (“Terms and Conditions”).

1.2. This Privacy Policy ("Privacy Policy") is designed to be read in conjunction with the Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the provisions of this Privacy Policy will take precedence.

2. Acceptance of this Privacy Policy

2.1. By using Payler's services, you acknowledge and agree that:

2.1.1. You possess all necessary rights to register and use the services;
2.1.2. The information you provide is accurate and necessary for service usage;
2.1.3. You have read, understood, and accepted this Privacy Policy.
2.2. We reserve the right to verify the information provided by you when necessary to meet our obligations under applicable laws and agreements.

3. Data collection and use

3.1. To fulfil our agreement with you and enhance our services, we collect and process your data in compliance with applicable laws.

3.2. Below we detail the types of data we collect, the purpose and legal basis for processing this data, including:
3.2.1. Personal Identifiers (e.g., business name, address, phone number, email, IP address, device information, information collected from cookies or other tracking technologies, other information necessary to establish an account etc.);
3.2.2. Financial Records (e.g., bank account and routing numbers, credit and debit card information, amount you send or request);
3.2.3. Communications (e.g., your response to surveys, recorded conversations, chat conversations with us, email correspondence with Payler, account status, repayment history, voice identification, Information about others if you choose to share it with Payler);
3.2.4. Device and Internet Usage Data (e.g. language settings, browser ID, cookie preferences, time zone, operating system, platform, screen resolution and similar information about your device settings, data collected from cookies or other tracking technologies, interactions with our Services, information about response time for web pages, download errors, date and time when you used the service, location information, such as your IP address, statistics regarding how pages are loaded or viewed, the websites you visited before coming to the Website and other usage and browsing information collected through cookies).

3.3. Purposes for Data Collection:
3.3.1. To provide and manage our services;
3.3.2. To improve service functionality and develop new features;
3.3.3. To manage risk, prevent fraud, and ensure the security of our services;
3.3.4. To communicate with you regarding your use of our services.

3.4. We use cookies and similar technologies for service functionality, analytics, and security. You may disable cookies, though this may affect service functionality.

3.5. Your data may be processed as required by law or for legal claims defense.

3.6. Withdrawal of data processing consent may restrict your access to our services.

3.7. Any further processing of your data for purposes other than those specified will be communicated to you beforehand.

4. Disclosure of data

4.1. We do not sell your data or share it for behavioural advertising.

4.2. Your data may be shared with third parties for service provision, fraud prevention, and legal compliance.

4.3. Third-party data recipients are bound by confidentiality agreements.

4.4. Your data may be transferred in the event of a business sale or merger.

4.5. We may disclose your data to tax authorities or as required by law.

5. International data transfers

5.1. Your data may be transferred outside the EEA, including to CIS countries, under adequate protection measures.

6. Data Retention

6.1. Your data is retained as necessary for the purposes it was collected for and in compliance with legal obligations.

6.2. You have the option to delete your data or account.

7. Your rights

7.1. You have rights to access, rectify, restrict, erase, object to processing, and port your data, not to be subject to an automated decision, lodge a complaint with a supervisory authority, withdraw that consent at any time (for processing based upon your consent). You may have other rights under your legislation of your country of residence, including right to define the instructions relative to the outcome of your personal data after your death.

7.2. Changes to your data can be made directly in your account or by contacting us.

8. Security measures

8.1. We implement various measures to protect your data, including encryption where appropriate.

8.2. You are responsible for maintaining the confidentiality of your login credentials.

9. Policy updates

9.1. We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact us

10.1. For any questions or concerns regarding this policy, please contact us at or through the provided postal address.

10.2. All communications are treated with confidentiality and will be addressed within 30 days of receipt. All correspondence received by us from you (written or electronic enquiries) is classified as restricted-access information and may not be disclosed without your written consent. The personal data and other information about you may not be used without your consent for any purpose other than for responding to the enquiry, except as expressly provided by law.