Consumer Duty Statement
At Payler Ltd., we are dedicated to ensuring that our customers receive the best possible service and support. Our Consumer Duty Statement outlines our commitment to treating our customers fairly, transparently, and with integrity, in accordance with the Financial Conduct Authority (FCA) guidelines
Our Commitment to You
Fair Treatment
We believe in treating all our customers fairly. We ensure that you receive clear, transparent, and non-misleading information about our products and services, allowing you to make informed decisions.
Accessibility
We strive to make our products and services accessible to everyone, including those with disabilities or those who may require additional support. We are here to help you every step of the way.
Clear Communication
We are committed to providing you with clear, accurate, and understandable information. We disclose any risks associated with our products and services, ensuring you are fully aware before making any commitments.
Responsive Customer Support
Our customer support team is available to assist you promptly and professionally. We handle inquiries, complaints, and issues with the utmost care, ensuring your concerns are addressed quickly and fairly.
Continuous Improvement
Your feedback is valuable to us. We actively seek and use customer feedback to improve our offerings and customer experience continuously
Ethical Conduct
We conduct our business with integrity, ensuring our actions are always in your best interests. We adhere to all relevant laws, regulations, and industry standards to meet our consumer duty obligations.
We believe in treating all our customers fairly. We ensure that you receive clear, transparent, and non-misleading information about our products and services, allowing you to make informed decisions.
Accessibility
We strive to make our products and services accessible to everyone, including those with disabilities or those who may require additional support. We are here to help you every step of the way.
Clear Communication
We are committed to providing you with clear, accurate, and understandable information. We disclose any risks associated with our products and services, ensuring you are fully aware before making any commitments.
Responsive Customer Support
Our customer support team is available to assist you promptly and professionally. We handle inquiries, complaints, and issues with the utmost care, ensuring your concerns are addressed quickly and fairly.
Continuous Improvement
Your feedback is valuable to us. We actively seek and use customer feedback to improve our offerings and customer experience continuously
Ethical Conduct
We conduct our business with integrity, ensuring our actions are always in your best interests. We adhere to all relevant laws, regulations, and industry standards to meet our consumer duty obligations.
Consumer Duty Principles
Act in Good Faith
We operate honestly, fairly, and with integrity in all our dealings with you.
Avoid Foreseeable Harm
We take proactive measures to identify and mitigate any potential harm to our customers, ensuring our products and services do not cause undue risk or detriment.
Enable and Support You
We empower you to make informed decisions by providing clear, accessible information and support throughout your customer journey
Deliver Good Outcomes
We are committed to delivering positive outcomes for you, ensuring our products and services provide genuine value and meet your needs effectively.
We operate honestly, fairly, and with integrity in all our dealings with you.
Avoid Foreseeable Harm
We take proactive measures to identify and mitigate any potential harm to our customers, ensuring our products and services do not cause undue risk or detriment.
Enable and Support You
We empower you to make informed decisions by providing clear, accessible information and support throughout your customer journey
Deliver Good Outcomes
We are committed to delivering positive outcomes for you, ensuring our products and services provide genuine value and meet your needs effectively.
Governance and Oversight
Board Responsibility
Our Board of Directors ensures that we fulfil our consumer duty obligations, providing oversight and accountability for our commitments to you.
Senior Management Involvement
Our senior management team actively implements and monitors our consumer duty practices, ensuring they are embedded across all levels of our company
Monitoring and Reporting
We regularly monitor our performance, using key metrics and customer feedback to assess our effectiveness and identify areas for improvement. We report on our performance to the Board and relevant stakeholders, ensuring transparency and accountability.
Conclusion
At Payler Ltd., your best interests are at the heart of everything we do.
We are committed to continuous improvement and regularly review and update our Consumer Duty Statement to reflect your needs, regulatory requirements, and industry best practices.
For any questions or feedback regarding our Consumer Duty Statement, please do not hesitate to contact us.
This statement ensures that Payler Ltd. clearly communicates its commitment to customer care and regulatory compliance on the website, making it accessible and understandable for all customers.
Our Board of Directors ensures that we fulfil our consumer duty obligations, providing oversight and accountability for our commitments to you.
Senior Management Involvement
Our senior management team actively implements and monitors our consumer duty practices, ensuring they are embedded across all levels of our company
Monitoring and Reporting
We regularly monitor our performance, using key metrics and customer feedback to assess our effectiveness and identify areas for improvement. We report on our performance to the Board and relevant stakeholders, ensuring transparency and accountability.
Conclusion
At Payler Ltd., your best interests are at the heart of everything we do.
We are committed to continuous improvement and regularly review and update our Consumer Duty Statement to reflect your needs, regulatory requirements, and industry best practices.
For any questions or feedback regarding our Consumer Duty Statement, please do not hesitate to contact us.
This statement ensures that Payler Ltd. clearly communicates its commitment to customer care and regulatory compliance on the website, making it accessible and understandable for all customers.